Send Help Center

How may we help you today?

General

What is Send App?

Which locations can I send money from?

Which locations can I send money to?

Getting Started

How do I create a Send App account?

What do I need to sign up on the Send App?

Can I have more than one Send App account?

Referral

Why haven't I received my referral rewards?

How can I redeem/withdraw my referral rewards?

How does the referral program work?

Payment Methods

Can I pay via PayPal?

Pay with Google Pay?

Can I delete my saved card on the Send App?

Pin

How do I set up my login pin?

How can I change my pin?

I forgot my login pin. How do I reset it?

Send Money

How long will my transfer take to deliver?

How do I Send money?

Can I send to Naira accounts?

Accounts and Security

How safe and secure is the Send App?

How do I keep my account safe?

How can I delete my Send App account?

Refunds

Can I request for a refund?

Where will refunds be sent to?

Is there a refund fee?

Tiers

What are the tier limits?

How do I increase my limit/tier?

What are tiers?

Transfers

Will I receive a confirmation email for successful transfers?

How do I increase my Transfer Limit?

Are there limits on any of the receiving options?

Transfer Status

Failed transfers

Pending transfers

Successful transfers

Verification

What additional information may be required?

What type of ID is accepted for verification?

What do I do if my verification is declined?

Vouchers

My voucher does not work. What can I do?

How do I use a voucher?

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