Send App

License Disclosure

Cameroon

Send App by Flutterwave is regulated by the Banque des Etats de l'Afrique Centrale (BEAC), located at Centraux 736, Avenue Monseigneur Vogt, Boite Postcode 1917, Yaoundé. You can contact BEAC at tel: +24101744547. We process inbound remittances through licensed partnerships with GIMAC in Cameroon.

Canada

Send App by Flutterwave is regulated by FINTRAC (Financial Transactions and Reports Analysis Centre of Canada), located at 24th floor, 234 Laurier Avenue West, Ottawa ON K1P 1H7, Canada. You can contact FINTRAC at information@fintrac-canafe.gc.ca or +1-866-346-8722. We process inbound remittances through licensed partnerships with FINTRAC as a Money Service Business.

Egypt

Send App by Flutterwave is regulated by the National Bank of Egypt, with its headquarters located at 1187, Corniche El Nil, Boulak, Cairo, P.O Box 2525. To contact their hotline, dial 19623. We process inbound remittances through a licensed partnership with Balad Technologies SAE in Egypt.

Ethiopia

Send App by Flutterwave is regulated by the National Bank of Ethiopia, located on Sudan Street, P.O. Box: 5550, Addis Ababa. You can contact them at +251 115 517 430. We process inbound remittances through a licensed partnership with Amole Payment Service in Ethiopia.

EU

Send App is provided by Flutterwave (Cyprus) Limited having its registered address at Stasinou 23, Floor 5, Egkomi, 2404, Nicosia, Cyprus. Payment services, related to Send App, is provided by UAB “ConnectPay”, having its registered office at Algirdo str. 38, Vilnius, Lithuania, an Electronic Money Institution licensed and authorised by the Bank of Lithuania, with registration number 304696889.

Nigeria

Send App is a product by Flutterwave Technology Solutions Ltd (Flutterwave). Flutterwave holds an International Money Transfer Operator license for inbound remittances, issued by the Central Bank of Nigeria. Their headquarters is located at Plot 33, Abubakar Tafawa Balewa Way, Central Business District, Cadastral Zone, Abuja, Federal Capital Territory, Nigeria. You can contact them via the toll-free line: +234 800 225 5226. Flutterwave also processes domestic fund transfers and outbound remittances in Nigeria through various licenses, including Payment System Service Providers (PSSP) Commercial License, Correspondent Banking Relationship License, Switching & Processing License, Settlement Bank License, and Microfinance Bank License.

United States of America

Flutterwave Payments, LLC is registered as a Money Services Business regulated by the US Department of the Treasury, Financial Crimes Enforcement Network.

NMLS ID: 2391594

NMLS Consumer Access: https://nmlsconsumeraccess.org/

Alaska

Money Transmitter License: AKMT-017367 If your issue is unresolved by Flutterwave Payments, phone number :1-888-522-0267, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGen eralComplaintFormupdated.pdf Submit formal complaint form with supporting documents: Division of Banking & Securities 550 W 7th Ave, Suite 1940, Anchorage, AK 99501. If you are an Alaska resident with questions regarding formal complaints, please email us at: dbs@alaska.gov or call (907) 465-2521.

Arizona

Money Transmitter License: MT-1049675

If you have a complaint please contact Flutterwave Payments, LLC,at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 and phone number:1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

Arizona consumers with complaints or concerns can contact the department at:

Arizona Department of Insurance and Financial Institutions

100 North 15th Avenue, Suite 261 Phoenix, AZ 85007

Phone (601) 364-3101

Email: consumer@difi.az.gov

AZ Consumers can also file a complaint online: https://difi.az.gov/complaint

Arkansas

Money Transmitter License: 131592

Arkansas Securities Department

If you have a complaint, please contact Flutterwave Payments, LLC at (415) 918-5358 1-888-522-0267. If you still have an unresolved complaint regarding Flutterwave Payments, LLC money transmission activity, you may file the completed complaint form by e-mailing to ASDInfo@securities.arkansas.gov or by mailing at:

1 Commerce Way, Suite 402 Little Rock, Arkansas 72202

Telephone: (501) 324-9260 Facsimile: (501) 324-9268

https://securities.arkansas.gov/wp-content/uploads/2022/07/ComplaintForm-July-2022.pdf

Important Notice from AR Securities Department about Consumer Complaint

Initial complaints should be made in writing directly to the entity or individual with whom you have experienced the problem. It is a good idea to indicate in your complaint letter that you are sending a copy to the Arkansas Securities Department. If your problem is not resolved timely by the entity or individual, you are encouraged to complete a Complaint Form and send it to the Department.

https://securities.arkansas.gov/file-a-complaint-2/

Delaware

Money Transmitter License: 019238

Delaware Office of the State Bank Commissioner

555 Bay Road, Suite 210 Dover, DE 19901

Phone (302) 739-4235

Email: osbc@delaware.gov

District of Columbia

Money Transmitter License: MTR2391594

District of Columbia Department of Insurance, Securities, and Banking

1050 First Street, NE, Suite 801 Washington, DC 20002

Phone (202) 727-8000

Email: disbcomplaints@dc.gov

Georgia

Money Transmitter License: 2391594

If you have a complaint please contact Flutterwave Payments, LLC at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 and phone number: 1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

Georgia consumers with complaints or concerns can contact the department at:

Georgia Department of Banking and Finance 2990 Brandywine Road, Suite 200, Atlanta, GA 30341-5565

Phone: (770) 986-1633

Email: info@dbf.state.ga.us

Idaho

Money Transmitter License: MTL-0355

Idaho consumers with complaints or concerns can contact the department at:

Idaho Department of Finance 800 Park Blvd, Suite 200, Boise, ID 83712

Phone: (208) 332-8000

Email: finance@finance.idaho.gov

Indiana

Money Transmitter License: 65422

Indiana consumers with complaints or concerns can contact the department at:

Indiana Department of Financial Institutions 30 S Meridian St, Suite 300, Indianapolis, IN 46204

Phone: (317) 232-3955

Email: dfi@dfi.in.gov

Illinois

Money Transmitter License: MT.0000485

Illinois consumers with complaints or concerns can contact the department at:

Illinois Department of Financial and Professional Regulation 320 W. Washington St., Springfield, IL 62786

Phone: (888) 473-4858

Email: FPR.FINANCIAL@illinois.gov

Consumer Complaint: https://idfpr.illinois.gov/admin/dfi/dficomplaint.html

IOWA

Money Transfer License: 2023-0180

Iowa Division of Banking

If you have a complaint, please contact Flutterwave Payments, LLC by mail at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 or email at US-licensing@flutterwavego.com. If your concerns have not been addressed, please contact the state regulator listed below:

Iowa consumers with complaints or concerns can contact the department at:

To file an Iowa Consumer Complaint: https://www.idob.state.ia.us/public/contactInfo/contactForm.aspx?type=complaint

200 E Grand Ave., #300, Des Moines, IA 50309

Phone: (515) 218-4014

Email: IDOB@iowa.gov

Louisiana

Money Transmitter License: Sale of Checks and Money Transmitters

Louisiana consumers with complaints or concerns can contact the department at:

Louisiana Office of Financial Institutions, 8660 United Plaza Blvd, Suite 300, Baton Rouge, LA 70809

Phone: (225) 925-4660

Email: ofi@ofi.la.gov

To file a complaint, please complete the complaint form and send it to OFI http://www.ofi.state.la.us by mail, email, or fax.

Maine

Money Transmitter License: MD1503

Maine Department of Professional & Financial Regulation Bureau of Financial Institutions 35 State House Station, Augusta, ME 04333-0035

Phone: (207) 624-8571

Email: bfi_inquiries@maine.gov

Maryland

Money Transmitter License: 2391594

Maryland Commissioner of Financial Regulation

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Flutterwave Payments, LLC, License Number: 2391594, NMLS: 2391594 at: Commissioner of Financial Regulation

500 North Calvert Street, Suite 402 Baltimore, Maryland 21202 Attention: Consumer Services Unit

Toll Free at (888) 784-0136

Email: finreg@maryland.gov

Michigan

Money Transmitter License: MT0025483

Michigan Department of Insurance and Financial Services Consumer Finance Section

Michigan Department of Insurance and Financial Services 530 W. Allegan Street, Lansing, MI 48933

Phone: (877) 999-6442

Email: DIFS-Licensing@michigan.gov

Minnesota

Money Transmitter License: MN-MT-2391594

Minnesota Department of Commerce

Minnesota Department of Commerce 85 7th Place East, Suite 280, St. Paul, MN 55101-2198

Phone: (651) 539-1500 or (800) 657-3602 (toll-free in Minnesota)

Email: consumer.protection@state.mn.us

Mississippi

Money Transmitter License: MT2391594

The Mississippi Department of Banking & Consumer Finance

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Flutterwave Payment, LLC at phone number: 1-888-522-0267 to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Flutterwave Payment, LLC money transmission activity, you may file your complaint online at https://dbcf.ms.gov/complaint-form/.

Mississippi Department of Banking & Consumer Finance P.O. Box 12129 Jackson, MS 39236-2129

Phone: (601) 321-6901

Missouri

Money Transmitter License: Mo- 24-9529

Missouri Division of Finance

Missouri Division of Finance PO Box 716 301 W High St Jefferson City, MO 65102

Phone: (573) 751-3242

Email: finance@dof.mo.gov

New Hampshire

Money Transmitter License: 2391594MT

New Hampshire Banking Department

If you have a complaint, please contact Flutterwave Payment, LLC at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida 33156, and phone number: 1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

New Hampshire consumers with complaints or concerns can contact the department at:

New Hampshire Banking Department 53 Regional Drive, Suite 200, Concord NH, 03301

Phone: (603) 271-3561

Email: nhbd@banking.nh.gov

New Mexico

Money Transmitter License:

If you have a complaint please contact Flutterwave Payments, LLC, at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 and phone number:1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

New Mexico consumers with complaints or concerns can contact the department at:

South Carolina Department of Consumer Affairs 2550 Cerrillos Road, Suite C-10 Santa Fe, NM 87505

Phone: (505) 476-4622

Email: fin.inst@state.nm.us

North Carolina

Money Transmitter License: 218985

North Carolina Department of Insurance

North Carolina consumers with complaints or concerns can contact the department at:

North Carolina Department 1201 Mail Service Center, Raleigh, NC 27699

Phone: (919) 807-6800

Email: consumer.services@ncdoi.gov

North Dakota

Money Transmitter License: MT-104526

If you have a complaint please contact Flutterwave Payments, LLC, at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 and phone number:1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

North Dakota consumers with complaints or concerns can contact the department at:

North Dakota Department of Financial Institutions 1200 Memorial Highway, Bismarck, ND 58504

Phone: (701) 328-9933

Email: dfi@nd.gov

Oklahoma

Money Transmitter License:

If you have a complaint please contact Flutterwave Payments, LLC, at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 and phone number:1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

Oklahoma consumers with complaints or concerns can contact the department at:

Oklahoma Department of Banking and Finance 2900 N. Lincoln Blvd., Suite 100 Oklahoma City, OK 73105

Phone: (405) 521-2782

Email: consumerservices@oklahoma.gov

Oregon

Money Transmitter License:

If you have a complaint please contact Flutterwave Payments, LLC, at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 and phone number:1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

Oregon consumers with complaints or concerns can contact the department at:

Oregon Division of Financial Regulation 350 Winter Street NE, Suite 410 Salem, OR 97301-3883

Phone: (888) 877-4894

Email: DFR.FinancialServices@oregon.gov

Puerto Rico

Money Transmitter License: TM-172

If you have a complaint please contact Flutterwave Payments, LLC, at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 and phone number:1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

Puerto Rico consumers with complaints or concerns can contact the department at:

Puerto Rico Office of the Commissioner of Financial Institutions 1111 Av. Ponce de León, 5th Floor San Juan, PR 00907-4903

Phone: (787) 722-2557

Email: ocif@ocif.gobierno.pr

Rhode Island

Money Transmitter License: 20244790CT

If you have a complaint please contact Flutterwave Payments, LLC, at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 and phone number:1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

Rhode Island consumers with complaints or concerns can contact the department at:

Rhode Island Department of Business Regulation 1511 Pontiac Avenue, Bldg. 69-2 Cranston, RI 02920

Phone: (401) 462-9500

Email: dbr.fsb@dbr.state.ri.us

South Carolina

Money Transmitter License:

If you have a complaint please contact Flutterwave Payments, LLC, at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 and phone number:1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

South Carolina consumers with complaints or concerns can contact the department at:

South Carolina Department of Consumer Affairs 111 Executive Center Drive, Suite 120 Columbia, SC 29210

Phone: (800) 922-1594 or (803) 734-4200

Email: consumer@scconsumer.gov

South Dakota

Money Transmitter License: 2391594

If you have a complaint please contact Flutterwave Payment, LLC at phone number: 1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

South Dakota consumers with complaints or concerns can contact the department at:

South Dakota Department of Labor & Regulation – Division of Banking 1714 Lincoln Ave., Suite 2, Pierre, SD 57501

Phone: (605) 773-3421

Email: banking@state.sd.us

Tennessee

Money Transmitter License: 2391594

If you have a complaint please contact Flutterwave Payment, LLC at phone number: 1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

Tennessee consumers with complaints or concerns can contact the department at:

Tennessee Department of Financial Institutions 500 James Robertson Parkway, 5th Floor, Nashville, TN 37243,

Phone: (615) 741-2238

Email: DFI.Info@tn.gov

Utah

Money Transmitter License:

If you have a complaint please contact Flutterwave Payment, LLC at phone number: 1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

Utah consumers with complaints or concerns can contact the department at:

Utah Department of Financial Institutions 324 South State Street, Suite 201, Salt Lake City, UT 84111,

Phone: (801) 538-8830

Email: dfi@utah.gov

Washington

Money Transmitter License: 550-MT-153840

Washington Department of Financial Institutions

Washington Department of Financial Institutions 150 Israel Road SW, Tumwater, WA 98501,

Phone: (360) 902-8700

Email: DFI@dfi.wa.gov

West Virginia

Money Transmitter License: MT-2391594

West Virginia Division of Financial Institutions

WV Division of Financial Institutions 900 Pennsylvania Ave. Suite 306, Charleston, WV 25302,

Phone: (304) 558-2294

Email: dfi@wv.gov

Wisconsin

Money Transmitter License: 258-MT

Wisconsin Department of Financial Institutions

Wisconsin Department of Financial Institutions 201 West Washington Avenue, 2nd Floor, Madison, WI 53703,

Phone: (608) 261-9555

Email: dfisec@wisconsin.gov

Wyoming

Money Transmitter License: 2391594

Wyoming Division Of Banking Hathaway Bldg, 2nd Fl 2300, Capital Ave Cheyenne WY 82002 Ryan Seals,

Phone: (307)-777-6601

Email: ryan.seals@wyo.gov or wyomingbankingdivision@wyo.gov

United Kingdom

Flutterwave UK Limited with Registration No. 10593971 and Registered Address: 41 Luke Street, London, United Kingdom EC2A 4DP, is registered with the Financial Conduct Authority as an EMD Agent (Ref. No 902084), of PayrNet Limited, an Electronic Money Institution authorized and regulated by the Financial Conduct Authority (Ref. No 900594) for the issuance of electronic money and payment services. Your account and related payment services are provided by PayrNet Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme (FSCS) your funds will be held in one or more segregated accounts and safeguarded in line with the Electronic Money Regulations 2011 - for more information please see: https://www.fca.org.uk/firms/emi-payment-institutions-safeguarding-requirements

South Africa

Send App by Flutterwave is regulated by the Payment Association of South Africa (PASA). PASA is located at 1st Floor, D Building, Sunnyside Office Park, 32 Princess of Wales Terrace, Parktown, Johannesburg, 2193, South Africa. For inquiries, you can contact them at Telephone Number: +27 10 140 7100. We process domestic fund transfers and inbound remittances in South Africa through licensed partnerships with Ozow.