Cameroon

Send App by Flutterwave is regulated by the Banque des Etats de l'Afrique Centrale (BEAC), located at Centraux 736, Avenue Monseigneur Vogt, Boite Postcode 1917, Yaoundé. You can contact BEAC at tel: +24101744547. We process inbound remittances through licensed partnerships with GIMAC in Cameroon.

Canada

Send App by Flutterwave is regulated by FINTRAC (Financial Transactions and Reports Analysis Centre of Canada), located at 24th floor, 234 Laurier Avenue West, Ottawa ON K1P 1H7, Canada. You can contact FINTRAC at information@fintrac-canafe.gc.ca or +1-866-346-8722. We process inbound remittances through licensed partnerships with FINTRAC as a Money Service Business.

Egypt

Send App by Flutterwave is regulated by the National Bank of Egypt, with its headquarters located at 1187, Corniche El Nil, Boulak, Cairo, P.O Box 2525. To contact their hotline, dial 19623. We process inbound remittances through a licensed partnership with Balad Technologies SAE in Egypt.

Ethiopia

Send App by Flutterwave is regulated by the National Bank of Ethiopia, located on Sudan Street, P.O. Box: 5550, Addis Ababa. You can contact them at +251 115 517 430. We process inbound remittances through a licensed partnership with Amole Payment Service in Ethiopia.

EU

Send App is provided by Flutterwave (Cyprus) Limited having its registered address at Stasinou 23, Floor 5, Egkomi, 2404, Nicosia, Cyprus. Payment services, related to Send App, is provided by UAB “ConnectPay”, having its registered office at Algirdo str. 38, Vilnius, Lithuania, an Electronic Money Institution licensed and authorised by the Bank of Lithuania, with registration number 304696889.

Nigeria

Send App is a product by Flutterwave Technology Solutions Ltd (Flutterwave). Flutterwave holds an International Money Transfer Operator license for inbound remittances, issued by the Central Bank of Nigeria. Their headquarters is located at Plot 33, Abubakar Tafawa Balewa Way, Central Business District, Cadastral Zone, Abuja, Federal Capital Territory, Nigeria. You can contact them via the toll-free line: +234 800 225 5226. Flutterwave also processes domestic fund transfers and outbound remittances in Nigeria through various licenses, including Payment System Service Providers (PSSP) Commercial License, Correspondent Banking Relationship License, Switching & Processing License, Settlement Bank License, and Microfinance Bank License.

United States of America

Flutterwave Payments, LLC is registered as a Money Services Business regulated by the US Department of the Treasury, Financial Crimes Enforcement Network.

NMLS ID: 2391594

NMLS Consumer Access: https://nmlsconsumeraccess.org/

Arizona

Money Transmitter License: 131592

If you have a complaint please contact Flutterwave Payments, LLC,at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 and phone number:1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

Arizona consumers with complaints or concerns can contact the department at:

Arizona Department of Insurance and Financial Institutions

100 North 15th Avenue, Suite 261 Phoenix, AZ 85007 Phone (601) 364-3101

AZ Consumers can also file a complaint online: https://difi.az.gov/complaint

Arkansas

Money Transmitter License: 131592

Arkansas Securities Department

If you have a complaint, please contact Flutterwave Payments, LLC at (415) 918-5358 1-888-522-0267. If you still have an unresolved complaint regarding Flutterwave Payments, LLC money transmission activity, you may file the completed complaint form by e-mailing to ASDInfo@securities.arkansas.gov or by mailing at:

1 Commerce Way, Suite 402 Little Rock, Arkansas 72202

Telephone: (501) 324-9260 Facsimile: (501) 324-9268

https://securities.arkansas.gov/wp-content/uploads/2022/07/ComplaintForm-July-2022.pdf

Important Notice from AR Securities Department about Consumer Complaint

Initial complaints should be made in writing directly to the entity or individual with whom you have experienced the problem. It is a good idea to indicate in your complaint letter that you are sending a copy to the Arkansas Securities Department. If your problem is not resolved timely by the entity or individual, you are encouraged to complete a Complaint Form and send it to the Department.

https://securities.arkansas.gov/file-a-complaint-2/

Alaska Money Transmitter License: AKMT-017367 If your issue is unresolved by Flutterwave Payments, phone number :1-888-522-0267, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGen eralComplaintFormupdated.pdf Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at: dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Delaware

Money Transmitter License: 019238

Delaware Office of the State Bank Commissioner

Georgia

Money Transmitter License: 2391594

If you have a complaint please contact Flutterwave Payments, LLC at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 and phone number: 1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

Georgia consumers with complaints or concerns can contact the department at: Georgia Department of Banking and Finance 2990 Brandywine Road, Suite 200, Atlanta, GA 30341-5565 Phone: (770) 986-1633

IOWA

Money Transfer License: 2023-0180

Iowa Division of Banking

If you have a complaint, please contact Flutterwave Payments, LLC by mail at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 or email at US-licensing@flutterwavego.com. If your concerns have not been addressed, please contact the state regulator listed below:

Iowa consumers with complaints or concerns can contact the department at:

To file an Iowa Consumer Complaint: https://www.idob.state.ia.us/public/contactInfo/contactForm.aspx?type=complaint

Iowa Division of Banking 200 E Grand Ave., #300, Des Moines, IA 50309

Phone: (515) 218-4014

Illinois

Money Transmitter License:

If you have a complaint please contact Flutterwave Payments, LLC at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 and phone number:1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

To file an Illinois Consumer Complaint:

https://idfpr.illinois.gov/admin/dfi/dficomplaint.html

Illinois Department of Financial and Professional Regulation

555W. Monroe Street, Suite 500, Chicago, IL 60661

Phone: (888) 473-4858

Maine

Money Transmitter License: MD1503

Maine Department of Professional & Financial Regulation Bureau of Financial Institutions

Maryland

Money Transmitter License: 2391594

Maryland Commissioner of Financial Regulation

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Flutterwave Payments, LLC, License Number: 2391594, NMLS: 2391594 at: Commissioner of Financial Regulation

500 North Calvert Street, Suite 402 Baltimore, Maryland 21202 Attention: Consumer Services Unit

Toll Free at (888) 784-0136

Michigan

Money Transmitter License: MT0025483

Michigan Department of Insurance and Financial Services Consumer Finance Section

530 W. Allegan Street, 7th Floor Lansing, MI 48933

Mississippi

Money Transmitter License: MT2391594

The Mississippi Department of Banking & Consumer Finance

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Flutterwave Payment, LLC at phone number: 1-888-522-0267 to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Flutterwave Payment, LLC money transmission activity, you may file your complaint online at https://dbcf.ms.gov/complaint-form/.

Mississippi Department of Banking & Consumer Finance P.O. Box 12129 Jackson, MS 39236-2129 Phone: (601) 321-6901

Missouri

Money Transmitter License: Mo- 24-9529

Missouri Division of Finance

PO Box 716 301 W High St Jefferson City, MO 65102

New Hampshire

Money Transmitter License: 26811-MT

New Hampshire Banking Department

If you have a complaint, please contact Flutterwave Payment, LLC at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida 33156, and phone number: 1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

New Hampshire consumers with complaints or concerns can contact the department at:

New Hampshire Banking Department 53 Regional Drive, Suite 200, Concord NH, 03301 Phone: (603) 271-3561 Email: nhbd@banking.nh.gov

North Dakota

Money Transmitter License: MT-104526

If you have a complaint please contact Flutterwave Payments, LLC, at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 and phone number:1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

North Dakota consumers with complaints or concerns can contact the department at:

North Dakota Department of Financial Institutions 1200 Memorial Highway, Bismarck, ND 58504 Phone: (701) 328-9933 Email: dfi@nd.gov

South Dakota

Money Transmitter License: 2391594

If you have a complaint please contact Flutterwave Payment, LLC at phone number: 1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

South Dakota consumers with complaints or concerns can contact the department at: South Dakota Department of Labor & Regulation – Division of Banking 1714 Lincoln Ave., Suite 2, Pierre, SD 57501 Phone: (605) 773-3421 Email: banking@state.sd.us

Indiana

Money Transmitter License: 65422

Indiana consumers with complaints or concerns can contact the department at: To file an Indiana Consumer Complaint: Complaint Form Department of Financial Institutions

30 South Meridian Street, Suite 300, Indianapolis, IN46204

Phone: (317) 232-3955 Email: dficomplaints@dfi.IN.gov

Louisiana

Money Transmitter License: 2391594

If you have a complaint, please contact Flutterwave Payments, LLC at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida, 33156 and phone number:1-888-522-0267. If you are unable to resolve the issue regarding the money transmission activity, you may file a complaint by contacting the Office of Financial Institutions. All complaints must be submitted in writing.

To file a complaint, please complete the complaint form and send it to OFI http://www.ofi.state.la.us by mail, email, or fax.

Louisiana Office of Financial Institutions, 8660 United Plaza Boulevard, 2nd Floor

Baton Rouge, LA 70809-7024

Phone: (225) 925-4660

West Virginia

Money Transmitter License: MT-2391594

If you have a complaint, please contact Flutterwave Payment, LLC at 9100 S. Dadeland Blvd., Suite 1500, Office No. 1517, Miami, Florida 33156, and phone number: 1-888-522-0267. If your concerns have not been addressed, please contact the state regulator listed below:

West Virginia Division of Financial Institutions 

WV Division of Financial Institutions 

900 Pennsylvania Ave. Suite 306

Charleston, WV 25302

Wyoming

Money Transmitter License: 2391594

Wyoming Division Of Banking Hathaway Bldg, 2nd Fl 2300 Capital Ave Cheyenne WY 82002 Ryan Seals

Phone: 307-777-6601

Email: ryan.seals@wyo.gov

wyomingbankingdivision@wyo.gov

District of Columbia

Money Transmitter License: MTR2391594

Department of Insurance, Securities, and Banking 1050 First Street, NE, 801, Washington, District of Columbia 20002

Phone: (202) 727-8000

Fax: (202) 354-1085

E-mail: disbcomplaints@dc.gov

Consumer Complaint Form Mail-in Version

Agents of Nobel Financial

Licensed in: Colorado, Connecticut, Florida, Idaho, Illinois, Massachusetts, Minnesota, Montana, New Jersey, North Carolina, Pennsylvania, Rhode Island, Washington, Washington DC, and Wisconsin.

United Kingdom

Flutterwave UK Limited with Registration No. 10593971 and Registered Address: 41 Luke Street, London, United Kingdom EC2A 4DP, is registered with the Financial Conduct Authority as an EMD Agent (Ref. No 902084), of PayrNet Limited, an Electronic Money Institution authorized and regulated by the Financial Conduct Authority (Ref. No 900594) for the issuance of electronic money and payment services. Your account and related payment services are provided by PayrNet Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme (FSCS) your funds will be held in one or more segregated accounts and safeguarded in line with the Electronic Money Regulations 2011 - for more information please see: https://www.fca.org.uk/firms/emi-payment-institutions-safeguarding-requirements

South Africa

Send App by Flutterwave is regulated by the Payment Association of South Africa (PASA). PASA is located at 1st Floor, D Building, Sunnyside Office Park, 32 Princess of Wales Terrace, Parktown, Johannesburg, 2193, South Africa. For inquiries, you can contact them at Telephone Number: +27 10 140 7100. We process domestic fund transfers and inbound remittances in South Africa through licensed partnerships with Ozow.